ROI Measured in Weeks
Centralized visibility into Voice, Contact Center's, Video, IM/P, and Collaboration deployments
The IT organization is not alone in their struggle to obtain timely business metrics. Regardless of market vertical, Compliance Teams, Omni-channel Contact Centers, and Sales organizations require on-demand access to information that supports their functions and affects business outcomes.
Addressing these challenges, the Predictive UC Analytics platform is meant for both the IT organization to monitor the heath and wellness of all UC services, as well as, a self-service analytics portal for each organization within the Enterprise that has a charter for improving the digital workplace. The key to addressing both IT and workplace initiatives starts with capturing all communication session activity from each UC media type. Only then critical session attributes can be enhanced, mapped, and trended into dynamic KPI models providing historical hindsight, predictive insight into what is occurring now, and prescriptive foresight into future requirements.
Solutions that Showcase Our Deep Heritage in Analytics for the Digital Workplace