ROI Measured in Weeks
Centralized visibility into Voice, Contact Center's, Video, IM/P, and Collaboration deployments
We define value by the number of benefits and solutions a technology provides. More often than not organizations are looking for more than just an IT tool. In the drive to be competitive or in providing the best level of service, business stakeholders outside of IT are now looking for more data. Data that drives operational efficiency. Predictive UC Analytics empowers stakeholders across the organization to operate smarter and faster.
Statistically modeling all session activity that delivers foresight into what to expect tomorrow, next week or next month
Dynamic service modeling that cross-correlates UC activity with actionable, real-time KPI monitoring and notifications
License alignment is key to both top-line and bottom-line performance of the business. Is your organization getting the most for your investment?
Our experience combined with our statistical modeling capabilities tell you how well you're doing by grading every user interaction
Troubleshooting for configuration and provisioning of complex UC&C networks
Monitoring trunk utilization, QoS, bandwidth, and concurrent sessions is a 'must-have' when providing high availability communication services.
Omni-channel contact centers utilize phones, IM, App Sharing, and email to support customers. Predictive UC Analytics measures agent and queue performance across all UC&C media types
Predictive UC Analytics provides traditional Call Accounting & Expense Management across the UC&C stack including video and collaboration services
As a CDR solution Predictive UC Analytics collects all call activity and all attributes for historical reporting and exceptions analysis
Traditional billing features provide both generation and automatic distribution of customer or tenant billing of UC&C usage and equipment fees
Accounting for recurring and non-recurring expenses is not just a Call Accounting feature. UC&C increases the the impact to the bottom-line